St. Louis Airport Shuttle Service

GO Best Express to St. Louis Lambert International Airport STL

www.gobestexpress.com

Corporate Address:

8531 Page Ave.
Suite 160
St. Louis, MO  63114

Services Offered:

GO Best Express is St. Louis - Lambert International Airport’s official share-ride transportation company, providing the most trusted share-ride service. In addition to airport transfers, we offer affordable, full-service transportation options for all your transportation needs, 24 hours a day, every day. Not only are we reliable and cost-effective, our service is good for the environment. On average, we save about a million car trips each year.

Service areas include:

• Downtown St. Louis
  
• Clayton
  
• Central West End
  

Our Drivers
We employ approximately 70 professionally-trained drivers and chauffeurs have clean driving records and background checks, and must pass DOT physicals and regular drug tests. They undergo extensive training and participate in ongoing safety seminars. Our outstanding safety record has consistently earned us numerous national recognition and awards.

Our Vehicles
GO Best Express maintains an expansive fleet of 54 vans, sedans, stretch limos, luxury 6-passenger coaches, 16-32 passenger mini-coaches and a 57 passenger motor coach. All vehicles are smoke-free, cleaned daily and inspected regularly. We carry more than the required insurance for your safety and protection.

GO Best Express FAQ’s

About Our Vehicles/Service

What are your hours of operation? (call center, airport staffing, guest pick-up hours?)

• Call Center and Dispatch is open 24/7/365.  You can call us at 314-222-5300.
  
• Airport Counters are open daily from 7:00am - 10:30pm.
• Shuttle service runs from 4:00am - 11:00pm
  

Do you offer private rides? Please describe all private services you offer.  
Sedans, SUV’s, Luxury Limos, and Exclusive Vans

How many people do you pick up at one time? Please provide the capacity of all your vehicles with luggage space. Up to 7 passengers.

Do you have ADA vans? If so, does your ADA van have a lift (Manual or Power)? We have ADA vans available with 48 hour advance reservations.

What colors are your vans? White with a green and black GO Best Express logo.

Are your vehicles non-smoking? Yes.

Do you provide car seats?  No.  Car seats are required by law in all our share-ride vans.

Do you allow animals in your vehicles? What is the maximum size for share-ride and private service?
Yes, we allow guests to bring crated pets. The pet’s crate must fit at owner’s feet; for exclusive service.

Reservations

How far in advance do I need to make my reservation?
From St. Louis - Lambert International Airport:  Advanced reservations from the airport aren’t required, but they do enable our dispatchers to schedule the right number of vans each day and help us to efficiently group other share ride guests, which keeps your wait and travel time to a minimum. You can also save money - book round trip between Lambert Airport and anywhere in our service area, and save $5 off your fare (not including an already discounted scheduled service).

To Lambert Airport: Reservations are required.  Please make your reservations on-line at www.gobestexpress.com or call us at 314-222-5300 several hours prior to your pick up
 

Airport Check-in Procedures

How do I find you at the airport?
For your convenience our Airport Passenger Service Counters are located near the baggage carousels in Terminal 1 & Terminal 2.
Terminal 1:
(American Airlines, Delta, Northwest, Continental, United etc.)
Located near baggage carousel 2.
Terminal 2:
(Southwest Airlines, Charter Flights and USA 3000)
Located at Exit 12 by the baggage area.

What should I do if my flight is late? We do not activate your reservation until you check in with our coordinators. You must check in to activate your reservation.

How often do your shuttles leave the airport? From the time you check in with our coordinators it can take up to 20 minutes, depending on the peak time. Do not expect a van to be waiting for you, however. You will be subject to being assigned a van after reserved guests who have checked in ahead of you. We route guests together as they check in at the booth and as our van supply allows.

Discounts

Do kids ride free? For all of our airport transfers, children 5 and under ride free per paying adult. So, for example, if you have two adults and two children (5 and under), the two children ride free. If you have one adult and two children, one of the children rides free.  Children ages 6-12 are just $12!

Is there a round trip fare? How much? Yes, you save $5.00 off when you book a round trip (not including an already discounted scheduled service).

Do I have to pre-pay?
No. You may pay the driver directly with cash, credit/debit card or traveler’s check on the day of travel. We accept all the major credit cards (Master, Visa, American Express and Discover). You can also prepay with your credit card by calling our reservations department or by choosing the credit card option when making your online reservation.