Frequently Asked Questions

For answers to questions not listed below, please contact: 877.544.4646 or email info@goairportshuttle.com.

1. Who can I call for Lost & Found?

   Answer: For lost items please call us at the number listed under CONTACT US on this page.

2. What is the Preferred Rider program?

   Answer: After you make your on-line reservation, you'll be asked if you want to register for the GO Airport Shuttle Preferred Rider program. By doing so, you will earn an automatic $250 in Travel Dollars and accumulate one Travel Dollar for every dollar you spend with GO in the future. These dollars can be redeemed for a variety of travel related expenses as well as gifts. As a Preferred Rider, you will also receive e-mail announcements about other travel information and free offers.

3. How do I make a reservation for service at my destination city?

   Answer: If you are booking only the destination portion of your transportation, choose the "from the airport" option on the reservation form. If you are booking transportation for both departure and arrival airports, book the departure transportation first. You will then be given the option of booking service for your destination airport.

4. Can GO accommodate special needs?

   Answer: For questions about wheelchair accessible vans, pet transfers, infant car seats or other special needs, you can either phone or email us. Just click the CONTACT US link on this page.

5. How do I find out the fare?

   Answer: Fares vary from city to city. To determine your fare, fill out the pick-up and drop-off information on the reservation form. The fare will pop up. You are under no obligation to complete the reservation, however.

6. How can I change my reservation?

   Answer: To change a reservation please call us on the phone at the number listed under CONTACT US on this page. Please have your reservation number ready.

7. What is a shared-ride service?

   Answer: A shared-ride is an economical transportation option that allows passengers heading in the same geographic direction to save money by traveling together.