How are we doing?

Tell us what you like about GO and how we can make it better.

For issues or questions related to past reservations, please email



Please enter this code in the field below so that we know you're a real person and not a robot:

How would you rate our service on a scale of 1 to 5?


Customer Reviews

Sr. Mary Cora Uryase


Submitted on July 15, 2016 at 10:31 am

I wouldn't think of using any other service. Your are totally reliable, able to accommodate change and have wonderful people driving for you. Your website is a little confusing as to destination/arrival. In that sense it could be more user friendly, but the service is A1 5-star.

Mary Erwin


Submitted on June 20, 2016 at 12:02 pm

I just wanted you to know how pleasant it was having Bill as our driver - he kept us informed of where he was going next and how long he estimated it would take. He was sweet and funny and made the ride very enjoyable. You have a great employee there!

Paul Gifford


Submitted on June 10, 2016 at 3:01 pm

Go Airport Shuttle was very helpful when my wife thought she inadvertently left her sunglasses in one of the vans. They checked things out and got back to us quickly that they didn't have the glasses. The driver was polite and efficient.



Submitted on April 26, 2016 at 11:22 am

Have been a loyal customer for quite a while, LOVE THIS SERVICE. Just wish you would have loyalty specials to Ft. Lauderdale airport. Once again, thanks for the great service you provide!

Jim Dieffenbacher


Submitted on April 16, 2016 at 4:14 pm

I have used your service in NOLA 4-5 times now. Great, excellent, wonderful every time. Professional, polite drivers that make the ride into the French Quarter informative and pleasant. Last time I went in April, the lady misunderstood my drop off location and I didn't double check, but the driver was great about it and took me where I needed to go. Excellent service.

Wayne Beam


Submitted on March 16, 2016 at 6:33 pm

First time travelers to Ft Lauderdale Miami Beach. Loews Hotel suggested you. My wife and I were VERY PLEASED. Professional, clean shuttle, very nice staff, we had to take a few detours each way for other passengers but that is expected when you are sharing a ride, and the cost was 50% less than taxi. We will recommend you and use your service again. You exceeded our expectations. On our trip from hotel back to airport, I had inadvertently put the wrong time for our departure, called your office the night before, and we were able to be placed on an earlier shuttle with no problem. Many thanks.



Submitted on March 16, 2016 at 5:52 pm

I like the bar between the front and second set of passenger seats. It makes me much more confident that I can get in and down from your vans. I hope you plan to do this for all your vans!!

Judy Paneros


Submitted on March 10, 2016 at 6:41 pm

Haven't used it for a couple of years, but will certainly use it again when the occasion arises. So convenient as well as being inexpensive.



Submitted on March 8, 2016 at 8:14 am

Great service. Prompt and professional. Piece of mind knowing the drivers are on time. I would highly recommended over any other transportation to the airport.

Dr. patsy Fox


Submitted on March 3, 2016 at 11:53 am

I like that you are on time, drivers are neat, clean, pleasant, courteous; they drive carefully. Cars are clean as well. Reasonable rates!

Judy Fink


Submitted on March 3, 2016 at 10:50 am

Have used Go for over 5 years now and love it. Always punctual, courteous, helpful with luggage and very comfortable ride in the Lincoln. Thank you Go for being so terrific and having really courteous drivers that use care as they navigate our roadways to and from the airport.

Claude Gelbard


Submitted on March 3, 2016 at 10:38 am

My family, friends and I have always had an enjoyable, painfree experience while using your sevice. We use it whenever we fly into fort lauderdale, especially at 5 am. Never have to wait, always on time. Thank you for your professionalism

sheila pesce


Submitted on February 15, 2016 at 8:31 am

I use Go frequently and have always been most satisfied !! the last time was just last wk !!! my only complaint is that I always get your emails with discount coupons but never good to or from Fll airport, the one I most always use !!! it"s a great service, have always had great drivers, and never a complaint on my part !!!



Submitted on February 12, 2016 at 9:40 am

Would love for you to have service to Tri-Rail as I use them more frequently than flying, but very happy with your service in Fort Lauderdale



Submitted on February 11, 2016 at 6:45 pm

Service is great. However, I get emails about sales and they always exclude Fort Lauderdale. It would be nice to have it included in the sales.

Nancy Seidl


Submitted on January 20, 2016 at 9:54 am

We travel with you guys frequently (whenever we fly somewhere) and have always been extremely pleased with both the service and the friendliness and careful driving of your drivers. Thanks for a great service.

Jean or Thelma Purcelli


Submitted on January 19, 2016 at 10:15 pm

I think Go is great. I can carry my ski equipment to the airport, which is a decisive factor. In addition, the rides have been absolutely on time (no problems finding my very obscure address) and I don't sweat bullets thinking we are going to be late because of so many pickups. after me.

Lucy Brandow


Submitted on December 31, 2015 at 10:32 pm

The service is terrific. You are always on time and the vans are clean and comfortable. What I think is the most outstanding is the staff, from people on the phone or at the desk to the drivers. The drivers are friendly and go out of their way to be helpful. My one issue is trying to book online. I usually fly in a few days before I need the shuttle. I can't book without a flight. It's hard to find a schedule. I forgot my password and keep getting an error message when I try to reset it. Time to call!

Lesa Palmer


Submitted on December 7, 2015 at 11:31 am

I always dread taking shuttles, having to wait at the airport, etc. This was the most outstanding experience I have ever had with a shuttle service. Extremely prompt and friendly. I will be telling everyone about this service.

Vanessa Hoheb


Submitted on December 6, 2015 at 11:36 am

A special thank you to dispatcher Diana. In the midst of a fully booked day on Saturday 12/5/15, torrential rain in Miami and Ft Lauderdale and hundreds of people waiting in long lines for cabs and cars, Diana managed to secure our car service from the Fountainbleau to the airport in Ft. Lauderdale. She was professional and patient, upbeat and kind. Thank you goddess Diana! We gt home because of you. We will use your service again and again.

Jessie Jack


Submitted on November 26, 2015 at 5:56 pm

I've been a customer with car #312 (Sadati) for 3 years and he is very prompt and reliable. I would definitely recommend him to anyone else. I really think he is a credit to the company, one of the best drivers I've had from GO.



Submitted on November 21, 2015 at 4:13 pm

The service was much better than I expected. Was picked up with my friend at FLL airport within 10 minutes of checking at booth. Driver was friendly and excellent. Fairly priced for sure. Great way to go. This was my first time using GO and it certainly will not be the last. Five Stars to GO.



Submitted on November 20, 2015 at 10:55 am

I have been using GO (used to be Prime Time here in CT) for years, and service has been great for most part (there has been some issues in bad weather though). It is the only shuttle here than pick you up straight from your house, which is great! Only negative is that I keep getting emails of discounted trips, but it is useless to send them since they are not available here! Also, similar service to White Plains, New Haven and Hartford airports are not currently available, but would be appreciated!

mary lou stammers


Submitted on November 16, 2015 at 10:31 am

I love making reservations with "GO". I have some family in Fairfield,CT going to LaGuardia on December 11th and will certainly book with you. I love your company!!!!!

Beth Wallstrom


Submitted on November 12, 2015 at 1:58 pm

The shuttle is great, drivers wonderful, just wish booking was easier. I need a ride to a residence, and always have to call to make the arrangements (would love to be able to do this online). Also, apparently cannot book online at all this time (traveling 1/1/16).

Nancy Campbell


Submitted on November 3, 2015 at 6:38 am

I have used U for over 10 years. Very dependable call first very professional. Charming, good conversations.

Sharon Etemad


Submitted on November 1, 2015 at 10:20 pm

I like the convenient drop off and pickup, the cab connection, the wifi, senior discount, and the numerous choices for travel times. The drivers are very efficient and kind. Thanks



Submitted on October 31, 2015 at 11:02 am

ben using go for many years, only complaint I have is pickup at air port, if flights gets in early, your waiting an hour or more for them to get you. Otherwise I have no complaints service is good.



Submitted on October 30, 2015 at 3:09 pm

Was excellent !

Gail Nickerson


Submitted on October 30, 2015 at 12:27 pm

The driver was nice and helpful but he wasn't able to come when we were told to be there - it would be good if you would send texts or emails to let people know what is changing with their instructions.

Page 1 of 5 pages  1 2 3 >  Last ›