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Meet the GO Getters

GO Airport Shuttle is proud of its outstanding service record. In a recent passenger survey, 94% rated our service as “good,” “very good” or “excellent”; 95% would use GO again, and 93% would recommend GO to a friend. This singular record is a tribute to the men and women who work the company as employees and independent contractors. This month GO recognizes:

Sunni Jefferson

Sunni Jefferson

GO Best Express, St. Louis

Lambert-St. Louis International Airport recently named Sunni Jefferson the 2012 “Catch Us Giving” Ambassador of the Year for outstanding service to travelers. She was selected from 30 monthly winners and 400 nominees. Jefferson, who supervises the GO Best Express counter at the airport goes above and beyond to help arriving passengers whether or not they are GO Best Express customers. “Our counter is the first one that passengers see when they come into the baggage claim area,” she explains. “With Lambert in the midst of a major construction, it is very confusing. So we get bombarded with questions.” Sunni has been known to hold babies for mothers who are collecting their bags, car seats and other gear and help returning military personnel collect all their gear (including animals). On one occasion, she spent 45 minutes with a blind traveler who needed to find the Family Assistance Rest Room and then get on a shuttle to another terminal. “It was a very uplifting experience to be of service,” she says. Sunni has been with the company for four years, starting as a dispatcher before moving to Lambert. “I love being at the airport. I feel like I am an unofficial greeter for the city.”
Lee Benish

Lee Benish

GO Airport Connection/Riteway, Milwaukee

Lee Benish, who drives the Sheboygan route for GO Airport Connection/Riteway, is considered a “utility players” -- driving vans, sedans and mini-coaches as well as filling a variety of shifts. Lee, who has worked for the company since November of 2007, is a retired school principal with strong ties to the community. He loves meeting and talking with the interesting and diverse passengers that ride with him daily. The feeling is apparently mutual, as the company receives numerous compliments on the service he provides. In his spare time, Lee is an avid reader, loves to exercise and plays golf every chance he gets. According to management, “Lee is a great fit for GO Riteway, since he has lived his life ‘GO-ing the extra mile’.”

Janette Olivares

Janette Olivares

GO Prime Time, Los Angeles

The dispatcher holds one of the most critical jobs in any ground transportation operation. This is the person responsible for routing drivers, assigning pick-ups and making sure every passenger gets to his or her destination on time. No one performs that complex task better than Janette Olivares – who is responsible for 150 drivers in the Los Angeles with its endless traffic jams and complex freeway system. Janette, who has been with the company for 3 1/2 years, says a major part of her task is keeping up with traffic reports and routing drivers around tie-ups. Another part is handling emergencies. One recent morning, a passenger arrived at Los Angeles International at 3 a.m. expecting to find a van waiting for him. Unfortunately, he made his reservation for the wrong day. Janette made it her business to find a driver who would pick up the passenger at that hour and take him to his destination in Anaheim. A few days before, a van with a full load of passengers, was rear-ended on the freeway and rendered undrivable. She quickly pulled a van from the airport and got the driver to pick up the stranded passengers. Janette, who is a single mom with two children, is being honored for her dedication and hard work.

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