GO Airport Shuttle is proud of its outstanding service record. In a recent passenger survey, 94% rated our service as “good,” “very good” or “excellent”; 95% would use GO again, and 93% would recommend GO to a friend. This singular record is a tribute to the men and women who work the company as employees and independent contractors. This month GO recognizes:
“The vehicle is the face of the company,” says Larry Clark, lead detailer for GO Best Express. “The name of our company is ‘best,’ so that’s what the vehicles have to be.”
Larry and his four-man crew detail every vehicle (vans, sedans, limousines and buses), from hood to trunk, every day. They get washed, dried and waxed: tires are shined, door jams polished, the trunk is cleaned as well as the engine. It takes 45 minutes to an hour. Larry has been detailing for 14 years, the last three at Best, where he says management gives him the opportunity to go the extra mile. “When we have a charter for a wedding party or special event, I like to make sure everything is perfect and the napkins match the rest of the décor.” What’s the biggest challenge he’s faced? Cleaning up after young lady’s 21st birthday celebrated on a 50-passenger “party bus.”
Jeff Hall has an unusual background for a GO shuttle driver. Holding a culinary arts degree from a school in Boston, he spent 20 years as a chef, including one year on the Royal Viking Sun. In 1983, he moved to Steamboat for the skiing and worked at a number of popular local restaurants. Inspired by the magnificent mountain scenery, Jeff began exploring art photography 15 years ago, eventually leaving the restaurant industry and enjoying great local success in this second creative field. His images have been exhibited at the Steamboat Art Depot, the Center for Visual Arts and the Off the Beaten Path bookstore. He began driving for GO Alpine in 2004, where management says, “he has proved to be an exemplary and safe driver.” Jeff says what he likes about the job is that he gets to see the countryside and the mountains every day and to meet interesting people from all over the world.
Jennifer Senerchia, a GO reservationist and marketing coordinator in Chicago, loves helping people. “It feels great to solve someone’s problem – even if it is just a lost-and-found call,” says Jennifer, who works on group reservations and point-to-point charters as well as individual reservations. A few weeks ago, she took a call from a group of 32 Spanish-speaking passengers, all headed to O’Hare International Airport from a downtown hotel. The group, which found themselves stranded at the last minute, enlisted a bi-lingual passer-by to serve as translator. The taxis, they planned to take to the airport were not there due to a religious holiday that impacted many of the city’s drivers. Jennifer, who did not have a minibus available at the moment grouped the passengers by flight time, rounded up nine vans and provided each driver with a passenger list. The vehicles arrived at the hotel within minutes and everyone made it to the airport on time. A few days later, she got a call from a representative of the group, thanking her, the drivers and dispatchers – everyone who was involved in the operation – and letting her know that next time, they would use GO. Jennifer, who has been with Go for 18 months, was previously a call center manager for the Merchandise Mart. She says her six-year-old son is very enthusiastic about his mother’s new employment. Every time he sees a company vehicle – he tells anyone who will listen, “There’s Mommy’s green van.