Very impressed! I landed in Minneapolis and called the phone number on my confirmation. The lady who answered directed me right to place I needed to go for pick-up. The shuttle was right on time and had my name and reservation. He loaded my luggage and let me know they offer free wi-fi. It was a smooth ride to Rochester and it dropped me off exactly where I needed to be.
They are excellent - lots of shuttles to and from Minneapolis airport. Always on time, courteous staff and now they offer home pickup and drop off for a few extra bucks. Better than driving and parking at MSP airport.
Let's see, I've used Rochester Direct for the past 13 years at least four times a year and they get better and better every year. I love the formal introduction the driver gives after all the passengers are picked up: his name, a recap on the length of time it'll take to get to the airport, the willingness to make temperature adjustments, the availability of WiFi, a roundtable on those departing with what flights to those who are going to the MOA. Between the staff personability, the frequent shuttle departures, the reliable clean van, the ability to go to the MOA or access the Light Rail Transit to get into downtown MSP, I love love having and using GO Rochester Direct.