Privacy and Reservation Policy

Privacy Policy

Last Modified: May 23, 2018

1. Introduction

GO Group, LLC provides ground transportation services to people worldwide. At GO Group, LLC the privacy and security of our customers and visitors are of paramount importance. GO Group, LLC is committed to protecting the data you share with us. This privacy policy explains how GO Group, LLC processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website and system.

For the purposes of this policy, GO Group, LLC defines the term “Customer” as an entity with which GO Group, LLC has an established relationship and the term “Visitor” as an individual that visits our front-end website (for example www.goairportshuttle.com).

Any information stored within GO Group, LLC’s system is treated as confidential. All information is stored securely and is accessed by authorized personnel only. GO Group, LLC implements and maintains appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

2. Collection and use

2.1 General

The following sections cover the specifics of each of the two groups from which data is collected: website Visitors and Customers.

2.2 Website Visitors

If you are a Visitor to our website only, and not a customer, then this section is relevant for you.

By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.

GO Group, LLC may collect, record and analyze information of Visitors to its website. We may record your IP address and use cookies. GO Group, LLC may add information collected by way of pageview activity. Furthermore, GO Group, LLC may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you sign up for information and newsletters. If you provide GO Group, LLC with your social media details, GO Group, LLC may retrieve publicly available information about you from social media.

Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, interest in GO Group, LLC services, and certain information about the company or group you are working for or representing if applicable (company or group name and address, size) as well as information.

GO Group, LLC gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.

2.2.1 Purpose of processing personal data

GO Group, LLC uses the collected data to communicate with Visitors, to customize content for Visitors, to show ads on other websites to Visitors, and to improve its website by analyzing how Visitors navigate its website.

2.2.2 Sharing personal data

GO Group, LLC may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyze the Visitor behavior on its website.

2.2.3 Cookies

Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the surfer.

2.2.4 Links to other sites

Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our sphere of influence. GO Group, LLC is not responsible for the content or privacy policy of these other sites.

3. Retention and deletion

GO Group, LLC will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. GO Group, LLC’s Customers have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. Customers with an active account will therefore have the responsibility to delete data when required. When a Customer's account is terminated or expired, all Personal Data collected through our system will be deleted, as required by applicable law.

4. Acceptance of these Conditions

We assume that all Visitors of our website and Customers of GO Group, LLC have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and services. We reserve the right to change our privacy policy as necessity dictates. Continued use of the GO Group, LLC website after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy.

5. Our Legal Obligation to Disclose Personal Information

We will reveal a Customer's personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to GO Group, LLC or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.

6. GO Group, LLC’s Data Protection Contact Information

GO Group, LLC can be reached at the following address:

GO Group, LLC
1200 West 35th Street
Chicago, IL 60609 1-773-363-0001
info@goairportshuttle.com

7. For Further Information

If you have any further questions regarding the data GO Group, LLC collects, or how we use it, then please feel free to contact by email info@goairportshuttle.com

GO Group, LLC
1200 West 35th Street
Chicago, IL 60609
1-773-363-0001

Reservation Policy

Limitations of Liability

GO Airport Shuttle and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

Payments

All Go Airport Shuttle services require prepayment with a credit card. Your credit card will be charge for the full amount at the time you make your reservation.

Cancellation Policy

Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded. Cancellations made less than 24 hours prior to pick-up are not refundable.

Refund Policy

Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time.

Passenger Safety

The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver's judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.

Lost Items

Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid for by the owner.

Many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.

Small items are left in our vehicles most often (cell phones, cameras, small bags and sunglasses, in particular).

Gratuities

In most cases, shared-ride airport rates do not include a gratuity. Tipping is allowed and is much appreciated by our drivers.